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UKCCC 2016 pictures & videos
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UKCCC conference day - Hosted by Andrew Neil
UKCCC Gala Dinner & Awards - Hosted by the Faulty Towers Dining Experience
Footage from the UKCCC can be viewed here.
Videos include both full and highlight versions of:
- CSA President Leigh Berkley's President's Welcome
- Regulation Based on the Consumer and Not The Supplier - a viable option? Panel discussion
- Providing Excellent Customer Service When Assisting Vulnerable Customers - Interactive drama-based session from Steps
- Vulnerable Customers, Mental Health and Debt Collection - How Does It All Fit Together? Panel discussion
“The Conference was very well crafted with some excellent streams and content. The venue was an inspired choice and all those I spoke to on the day and evening had nothing but praise for the same”
“I enjoyed the whole day enormously and, thanks to your expert briefing, know more about the credit industry than I could have imagined. It was a real eye-opener. I suspect that I’m not alone in having had a somewhat cock-eyed view of what your industry is all about.”
The customer experience presentations were of great value and fitted the theme of the mornings debate very well, I have brought back a lot from it.